Some of the nice things people say to us!
Can I once again say how AWESOME you guys are! It doesn't matter what interaction I have had with you your response, customer service, super quick packing and delivery....everyone of them has been amazing!
Thanks so much for your quick response to my query. I will be placing my order soon. You guys are AWESOME! Warmest regards,Tanya. Nov 2018.
Many thanks for last weeks order. Fantastic delivery time. Much impressed. Beverly, Aus May, 2018
Comment: I would like to give compliments to Aussie Soap Supplies. I have recently started making lip balms, soaps and bath bombs as a way to relax. I have found almost everything I need on your website and it has been great quality. I am particularly fond of the options provided when purchasing kits. I love the fact that I can choose colours, fragrances and bases to let me customise my creations. I think this is a great idea as I purchase colours and fragrances regularly, I often have colours or fragrances but still want the kit. I have been thoroughly impressed with Aussie Soap Supplies which is especially pleasing as Australia is limited in companies to purchase these types of products. Thank you very much for high quality, reasonably priced products and speedy delivery. I am pleased to say, I will continue to purchase from Aussie Soap Supplies. Erin, 20 April 2018.
Thank you, and could you please pass my thanks onto the team there. It’s a great range, competitive prices, my orders are always accurately filled, (and fast! – I only just placed this order and you are already processing it) - and the products are always high quality and fresh. I learn so much from your recipe library and tutorials, and the cart page always remembers my (draft) shopping cart (which sometimes takes me several days to assemble). The freight costs are reasonable, and sometimes there is even a small sample of something in my order that is new for me to try, which is wonderful because I am steadily increasing my skills and expanding on what I can make. I am always learning and improving with the wonderful ingredient information that you provide on your web site. I am very grateful. It is a wonderful company. Thank you so much.
Raechel A, March 2017
Looking forward to availability of biodegradable glitter. I love using your products and having amazing fun, and making some money too! i just wish it didn't take so long to receive your products from other side of the country, never mind -i just need to be more patient - delivery time is not that bad! Sue D, Aus Feb 2017
My order came today, thank you! 4 days earlier than expected too. I'm really happy with the products and the communication about payment processing and delivery. Even the packaging was neat and tidy, oils were bubble wrapped and books in little sleeves with a ticked off invoice sheet. I give you 5 out of 5 stars! You should be really proud of the way you're running your online business. I have not come across such competence and attention to detail in online shopping and I am a very satisfied customer.
Tori M, NSW
I would like to say a big thank-you to Ashley and all your staff for their help this morning I am very grateful and appreciate it. I was stress and Ashley helped me feel better. Jane T, October 2017
Apologies for the lack of continuity - launching the new website has taken most of our time over the last year or so, but thank you to all for your kind feedback! Jude Feb 2017
Hi there, I have just placed my second order with you guys. I just wanted to thank you for the excellent service, incredibly quick delivery, and the care you take in packaging up the order itself, as well as the terrific quality of the products. I just wanted to congratulate you on having such a terrific business and I am so happy to have found you!!!! Kellie D, Vic 3630 July 2016
Just want to say, thanks to all your staff for their assistance during the year. You customer service is excellent. Just wish you were in Victoria.... Please have a safe and Happy Christmas. Looking forward to next year using your wonderful products. Thanks again. Bernie G, VIC 3823 Dec 2015
Just a quick message to say THANKYOU! I've just started making body scrubs, bath bombs etc. mostly as a way to save money this Christmas. I placed my first order last Thursday and received yesterday! The products are amazing! Thankyou so much for your quick service! Looking forward to spending a lot more money with your business ;-) Thanks again!!!! Jessica T, A Dec 2015
Not an enquiry....just wanted to say many thanks for the coco olive liquid soap received today.....I added rose infused water and a couple drops rose geranium oil into my new foamy bottles and I am over the moon.....perfect foam and blissful fragrance. Pure bliss! Merri C, Qld Nov 2015
I just found your website yesterday and I'd just like to say I'm in love! I have been looking for a 'one stop shop' to use to venture into the world of making my own beauty products and your site is exactly that. So much information and everything I could possibly ever want to order! Thanks so much and keep up the good work :) I'm so excited to receive my first order! Donnelle, Balga WA Nov 2015.
Thank you so much for all the information and regarding the Foamy Bath Butter. How exciting on your new range of Palm Free Melt & Pour Ranges. Congratulations!!! Just want to say what great products you have for Melt and Pour. So many companies use questionalble ingredients like propylene glycol etc. I can see you are dedicated in making great bases available and I for one am so grateful as I want to have that peace of mind producing something that has no nasties or create possible health risks. Thanks again. Anna C, Preston Vic. Oct 2015
Hello, I've just got my last order in the mail, two thermometers and a couple of soap moulds and some soap fragrances. I just wanted to say thank you for the little "with compliments" gift in the package, it was a little bottle of Valencia Orange fragrance, and for the little tub of New Gold Mica in the last parcel. The silicone soap moulds I've got so far, the tall loaf mould, the flexible loaf mould and the 12 cavity rectangle mould, are fantastic, excellent quality. I am very impressed with them and as the budget permits I will be getting more. Putting another order in soon for some MP bases and a few micas, but a big thank you for the excellent products and service I've had so far. Thanks and have a great day. Rien W, NSW 2251. Oct 2015
Just want to say thank you, I placed an order a few weeks ago and received it quickly and packed beautifully.
I have just placed my second order and look forward to doing more business with you on a regular basis. Lexi D, Karratha WA. Aug 2015.
oops! Apologies, we've been busy packing orders and neglectyed this link, we'll remedy this now :)
I just made my FIRST EVER BATCH of soap, using YOUR quality supplies and YOUR recipe ‘Black Amber and Lavender Log’ from YOUR website, and it turned out soooo perfectly - and you can’t imagine how this has bolstered my confidence (and.. possibly unleashed a soaping monster). Thank you so much for posting such a wonderful, reliable, confidence-building, true-to-follow recipe for a beginner and for the high quality supplies you delivered. It is a silky smooth soap with a lovely lather and leaves my skin very soft – and the Black Amber & Lavender fragrance is so incredible that I leave 3 bars on the dining table just so I can sniff it every time I walk past. Sept 2014.
I have recently begun making soap and have been ordering things from here there and everywhere as I am trying different products and recipes.
I just wanted to write and let you know that I have placed several orders with you and every aspect of your service has been fantastic. Even though
you are right over the other side of the country, my orders have shipped more quickly than from places quite near to where I live. Everything is so
fantastically packed and I appreciate that it needs to be signed for as it means that I pick the parcels up from the post office and they don't sit in
the sun all day. Also the quality of all your products has been great - especially that fantastic cocoa butter! Sue, August 2014.
So - I just wanted to share my appreciation and to say that you will now be
my first preference for ordering. Thank you!!
Hi there..just wanted to drop a quick hello... and thank you for your professional and quick delivery of my orders...ordering at night and almost every time next day i have my parcel...so so happy..and so are my customers. I am so glad i found you..your products are the best i have so far they perform great in cold processed soap...specially the pineapple cilantro fragrance :D ...a winner with my customers.I recommend your products any time with a smile :D.....here are some of my end soaps made with your ingredients...soooo happy! Irina I, WA, August 2014
Hi there just wanted to compliment you, I love doing this as a hobby and your DIY kits are excellent value for money and lots of fun. I have skin allergies to many commercial products and have found making your DIY kits and other soap recipes really effective in combating skin allergies. I have heaps of fun in the process and it is a hobby that is really useful. Just wanted to say thank you for your excellent customer service, stuff is always lovely, well packed and I enjoy receiving it. Kind regards Lori W, Queensland. July 2014.
The team has always helped me out when I've been in a bind and needed an order altered or needed it ASAP. I didn't use Aussie Soap Supplies when I first started soaping, but luckily I quickly stumbled upon them and I've never looked back. Best quality products, great prices, cheap postage and best of all it's great to have the best soaping suppliers in the country, right here in Perth!!! Jenna P, Western Australia. June 2014.
Awesome company and awesome people to deal with Pauline B. June 2014.
Amazing service and always have wonderful things for me to order and play with haha! always packed well, I have never had an issue with damaged product even when the order is mostly glass bottles!! My favourite place to buy everything :) Susan F. May 2014.
Love Aussie Soap Supplies. The do everything right. But the best is you can ask a question about ingredients, a project, anything and the always answer. Trudy G. May 2014.
Thank you for lovely, prompt and efficient service again today- as always! Cid D. Western Australia. April 2014
Been using Aussie Soap for years for all my homemade needs- great company!! Grace C. April 2014
oh Aussie's the best. Loads of great stock. Friendly. Great recipes & ideas. They know their stuff & are happy to share. Always looking out for new product ideas & info about environmentally friendly ingredients. Feels like a big soapy family. Love love love them. Caroline T. April 2014.
Hi, I just wanted to thank you once again for the excellent service you provide to your customers. This is what keeps me using you as a main supplier, the automated buying process is great, shipping is very fast and the complimentary scents are fabulous. Thank you very much. Kind Regards, Vicky M. March 2014
Just wanted to say a huge thank you for such wonderful service. I got my goodies today which on this occasion was for my niece and nephew as some holiday fun. I was pleasantly surprised to find a free bottle of fragrance oil which smells divine. I decided to make myself something with it rather than making anything sell or give away! Keeley T, Redland Bay, Queensland October 2013.
Hi, I would like to say a big thank you for the service and the speed at which i received my order. Thank you Cheryl K, Port Pirie, South Australia, September 2013.
I just wanted to say thank you for the wonderful service and great products. Selina J, Waikerie, South Australia, August 2013.
Just to let you know I received my order from you today. I am very happy with my purchases and can't wait to use them especially the tube mould. All products are, as usual, of a high quality and I have no hesitation recommending your company to like minded people. Thanks again, Serena R, Bears Lagoon, Victoria, August 2013.
Big thank you goes to David for helping me today. He was very patient and helpful with my problem with grainy balm. Your customers service rocks! Kind Regards, Lou W, Forest Hill, Victoria, May 2013.
I received your order today, I just wanted to let you know, how impressed I am with the service that I have received over the last few weeks. Right from my first order, the service and advice has been brilliant. I am so impressed that you send out a free sample. I must say, I have been ordering wax products from a company in Perth and over east for over 12 months, amounting to a lot of money..... I have never once received anything from them.....It's just great to know that a business like yours still exists. Thanks again, keep up the good work, Donna L, Northampton, WA, March 2013.
You guys are great.. I have fallen in love with your soap!! So have my children, it is sooo much fun. I want you to also know that your customer service is FANTASTIC- I have spoken now with two staff and for different reasons and although I'm on the other side of the country.. well... it doesnt seem that I am. I love your work and your website and wish you all a very merry chrissy and look forward to future business in the new year. Aussie soap supplies may be my answer to carry on being a stay at home mum of three!! Happy Mum, Dec 2012.
I just wanted to take the opportunity to let you know how being your customer has been an absolute pleasure. Your website is remarkably easy to use, well formatted and ordering is a complete breeze. Your inventory is comprehensive and I love the way your product details are informative whilst being enticing. I often add random items to my orders based on their descriptions and have never been disappointed. Turn around time is just simply great. My first few orders arrived sooner than I expected and each and every order since has been consistent. My parcels come packed with great care, exactly as described and in perfect condition. I also appreciate the extra complimentary gift from time to time. This does not go unnoticed and is not taken for granted. Hope this brightens your day! It is well deserved. Kind Regards, Rachel M, Allenby Gardens, SA. July 2012
Thank you so much for such wonderful products and service! The surprise complimentary items are delightful!! Thank you very much. What a wonderful site you have, with information included about each product you supply. I love browsing your site and receiving all your products and love making all the products that you make possible with the extensive range you offer.
I have gone from CP soap making to lotions and lip balms and look forward to making shampoo and conditioner when my next order arrives! It is fabulous, and I can't thank you enough. It is great fun as well as so useful and necessary. What a wonderful service you provide.
Many thanks again, Windy, June, 2012.
I've been a customer of yours for a few months now and I just wanted to say thank you for such an informative and enjoyable website. Each order is always packed correctly and efficiently with a smile on collection. I love the little sample gifts and I feel quite addicted to this new business venture I am embarking on. I'm attempting my first batch of soap this weekend and I am so excited. Thank you for offering so much info and support to your clients. Merry Christmas and all the best for an amazing 2012:) Warmest Regards Jade, Baldivis, WA. 16 December, 2011
Good morning, Some feedback for you. Firstly, it took only one working day more for you to send to me in NZ, than it took for an Auckland company to get theirs here (three hours away). Outstanding service. Extremely impressed, particularly at this time of year. Secondly, the packaging is excellent. Better than most companies. Thanks for the free fragrant oil, lovely surprise. And thirdly, I’m blown away by the quality of your products. I will most definitely be a regular customer and look forward to dealing with you. Thank you so very much for making my day! Cheers, Karen, NZ. 12 December, 2011
I’m not sure if this is the appropriate way to do this but I just wanted to thank you so much for the amazing products you have to offer. They are affordable and delivery is fast too. I have purchased your moisturiser and its not like anything I've ever used before! It’s the ONLY thing that keeps my skin from drying out! And the essential oils are just incredible! It’s great how you allow customers to create their own creams, soaps etc or just buy ready to use products. It’s so good to see that people are committed to offering REAL products to their customers and not those awful chemical substitutes. Another good thing about your products is that they all have the ingredients mentioned and there is information on each one. No more rashes! I’m sure I speak for many others out there when I say that there should be more companies doing what you do. You have put together a wonderful site and I will definitely be buying from you again. I plan on telling anyone that will listen about your products. They’re perfect! Zara C, Mt Austin, NSW. 12 September 2011
Thank-you for your honesty and great customer service. I look forward to future purchases from Aussie Soap Supplies and please send my regards to David. I like the Energy FO he recommended very much. Raymond. 2 September 2011.
Hello! Hello! Hello! Thanks very much for getting my last order away so quickly! I really appreciate it! I was just wondering whether your fragrant oils can be used in Candles? Have a fab day! PS: The Sweet Lemon Meyer fo has been given a huge thumbs up here! It's absolutely scrumptious! Sara, QLD. 5 May 2011
I just wanted to thank you so much for your very prompt service as my parcel arrived today, just 2 days after ordering! Thanks for all your great products too. Kind regards, Marion B, WA. 4 May 2011
Items received today could not be happier,thank you for wonderfull products and service. Catherine R. 5 April 2011
Once again, thanks so much for the great service. I'll have to go and see if you're on facebook and sing your praises:). Jan B. 29 April 2011.
Thank you David once again. I will soon become a little more organised and then should be able to order in one go. It’s taking time to see what sort of products seem to be the most popular and hence most needed. You are all champions at Aussie Soap Supplies – I really appreciate your efficiency. Jenn E, Highton, VIC. 14 April 2011.
Just letting you know I appreciate the free sample of fragrance you sent with my order. Thank you very much, it was a lovely surprise and very thoughtful & generous of you. I just love your website, it has everything I need for my homemade soap supplies but especially love the fact it's Aussie-based & convenient. Thanks for having such fantastic information available regarding the different soap bases & fragrances. The tutorials and technical info is so important and has helped me learn so much. just love it!! Thanks again. Jacqueline M, Kiama Downs, NSW. 15 November 2010.
Just wanting to say a big thank you for my complimentary soap mould with my order. It was much appreciated, I love it! Also a big thanks for your speedy, reliable and friendly service. It is nice to do business with a great business such as yours. Char C, 31 October 2010.
WOW!! thank you SO MUCH for that fantastic book! I have been gobbling all the information and will be teaching my and another couple of children all about it in chemistry today (we homeschool) coz I'm so excited about it all - a little sidestep from ionic and covalent bonding ;-)
I have been researching on the internet but resisted buying any books on it coz I wasn't interested in 'making soap' (especially not the 'crafty' kind - I wanted everything natural!) So, yeah, it surprised me when you asked me what I meant by 'natural', Jude. Isn't natural meaning 'from nature'?? LOL I realise now that that's not everybody's definition. Natural seems to be synonymous with 'homemade' ;-)
I'm so glad I found you! I've been importing from the Eastern States for the past 9 months so finding a local supplier is wonderful :-)
Thank you once again for sharing your wealth of knowledge with us novices and I look forward to continuing my 'natural' journey with you Kirsten B, Seville Grove, WA. 31 July 2010.
I will be getting my parcel today, so I will try making some fizz bomb. I have finally tried out your shampoo kit and conditioner kit. I loved it! My hair feels really nice. Jocelyn T, Singapore. 19 July 2010.
Yes, we customers do put you and your team mates under a lot of pressure! We just love our hobbies so much, it makes us impatient! I can't fathom just how busy you are! I am a stay at home Mum of 2 boys and I have a husband that works away a lot...no wonder it takes me so long to put together my products! But, from the bottom of my heart, I thank you for your time, perfection and dedication. What you offer to your customers is very much appreciated. Thanks Again. Nicole M, Waikiki, WA. 13 May 2010.
Hi David, Jude and Sharyn just thought i would send a quick msg to let you know i have friends that are now buying or about to purchase from you, at the soap making class at CURRUMBIN COMMUNITY special school was fantastic and the kids enjoyed soo much it was great to see the smiles and the interaction with them all. Thank you for all your help, time and dedication to such wonderful products. Sara P, Palm Beach, QLD. 14 May 2010.
I just wanted to say thank you. I've ordered from your website a few times now and also recommended you to a friend of mine that was searching for some clays and things she couldn't find anywhere else. I have to say that every time it's always a pleasure to deal with Aussie Soap Supplies. You're always very quick with processing the order, friendly and professional. The products are great, there is always lots of information for someone like myself that is still learning about soap and cosmetic making.
Your website is so comprehensive and informative. I found lost of useful and sometimes completely new information there that I haven't been able to find anywhere else. Your publications are so easy to read and understand and yet very thorough and at times quite scientific but always interesting and reader friendly. Waiting for a package from Aussie Soap Supplies is like waiting for Christmas presents. However, the first one is never a disappointment! Thank you once again. Magdelena. 26 April 2010.
I have been perusing your website and I would like to congratulate you on a great site it is easy to navigate and your products are fabulous also. I will definately be buying in the future from your site. Well done! Tereza J, Collaroy Plateau, NSW. 8 July 2010.
I cannot help to add - your products are exquisite!!! You have inspired me to start making soaps, while all I wanted was your carrageen powder for marbling papers! thanks for an inspiring and joyful tour through your really well designed website. Nafissa M, Hobart, Tas. 5 April 2010.
Just wanted to let you know my parcel arrived today, thank you so much for your great service. Jan B, QLD. 31 March 2010
I just wanted to write and say thanks for your advice about the shrink bags, after your email last month, I came across a impulse sealer quite by accident at Canberra's local ebay type place, and last night spent an hour shrink wrapping my soaps, and I could not be happier! It’s so easy, and works so much better than my previous method. I just love it, thanks so much. I'm very happy with all the products I've received from you thus far, and really appreciate the advice. I also wanted to compliment you on your info on the website, it's really helpful Thanks so much. Cid D, 11 February 2010.
By the way, thanks for your awesome customer service. Even though you are across the country, I'd rather buy from you than the other companies. Fiona H, Mt Hutton, NSW. 8 February 2010
Just a note of thanks for the speed in sending out my first order from you (I received it this morning). The green gift trays are exactly what I was after and a perfect size for a gift. I just love the Bramble Berry fragrances I purchased. They are so much better than those that I received in my first MP soap pack (It was a gift and got me hooked). The Kumquat makes you want to eat it and the fragrance went through the house just from lifting the lid. I can't wait to get it in some soap. I am already deciding what other fragrances to purchase. Also I think your two books - Bubble Bubble and Make your own moisturisers are great. I have briefly looked at them today and I already have a greater understanding and I have answers to some of my questions. Once again many thanks. Carolyn O, Peakhurst, NSW. 11 November, 2009.
Just wanted to thank you for yet again such excellent service. My order arrived today and I can't thank you enough for sending is off so quickly for me, as I really needed it for this week. Thank you, thank you, thank you!! Fiona M, Port Melbourne. 9 December 2009
I just wanted to let you know that I have been using the Natural Goats Milk Soap base and I have had so many orders. And the feedback back I am getting is fantastic. They love it especially the people who have problem skin. I have been selling Fragrance Free soaps like hot cakes. I found out yesterday when a women re ordered that she has been trying other goats milk soap and she still itches but she has been using ours and she has not itched once. So that was so good to hear. Also with the Natural white and clear I have had fantastic feedback to. Just thought I would let you know that you guys have the best bases and I love working with them. Thank you guys. Rebecca C, 17 August 2009.
Thanks, guys – I'm having lots of fun with the shampoo and conditioner recipes in your booklet. I've even got my sister-in-law on to you! Her daughter has a wheat allergy, so I made up the quick & easy shampoo kit with oats and it's one of the few shampoos that she hasn't had an adverse reaction to. Well done and thanks! Meredith D, Caringbah, NSW. 10 August 2009
Just a quick note to tell you how much I love the foot balm. I made up a small lot to try, and it is absolutely fantastic. Will be making more next week, it far surpasses the commercial heel balm I have been using. My heels haven't looked or felt this good for ages, and that's after less than a week, using once a day. I gave a small pot to my friend, who loves it too. When my order comes (probably Wednesday) with more Jojoba, I will make a larger quantity. Thanks for such an amazing recipe Regards Vicki A, Kinross, WA 25 April 2009.
Hi there, Just wanted to thank you for my prompt delivery and to thank you for the great packaging you do of your orders. I will no longer be buying from the Sydney supplier due to the condition i received my parcel and the damaged goods! Thank you for the great service. Aida B, Keith SA. 23 April 2009
Hi just a quick message to let you know my parcel arrived yesterday, everything is great thanks, I now need to find a spare couple of hours to study the book enclosed. Also I would like to thank you for always including info sheets, I have bought from a couple of companies and you are the only one that do this, it is so helpful and saves me hours of research on the internet. Thanks for understanding that we are not all experts.
Mandy D. April 9 2009.
I would just like to wish you a Merry Christmas and thank you for always sending my orders out promptly and for all the free samples you have sent. Also a big thank you for answering my many questions over the past 12 months. I really appreciate it and look forward to doing more business with you in the new year. Kind regards, Rebecca C, Drouin, Victoria. 8 December 2008.
I thought you might like some feedback on your Ultra-thick additive for shampoo. I make shampoo from plant oils (specifically coconut, ricebran & castor). I have had problems with it from a viscosity point of view, but using the ultra thick has really been amazing, and I now am very happy with the shampoo. I use it because, well, I make it and I like the results, but now I can sell it to my customers. Thanks, Gillian. 28 September 2008.
I love the site and all the recipes and different ideas and you and David are very helpful and have certainly done more than asked at times with all my questions. Thank you again, Jo. 14 September 2008.
To the wonderful people at Aussie Soap Supplies, thank you for sending my order earlier this month. The products are wonderful and I'm enjoying making all kinds of wonderful things. I would also like you to know that I gave the shredded paper used to help package my order to my local veterinary hospital which uses it to line their kitty litter trays. I will reuse some of the bubble wrap to protect Xmas presents in the mail and some for handling cacti in the garden. Just wanted you to know that I am able to recycle most of the packaging. Many thanks for providing such wonderful products. Anne M. 26 August 2008.
Thank you so much, I have received my parcel today and just letting you know I’m really happy with the products and how fast it came! I will be back again soon!! Thank you ~Kelly~ 13 August 2008.
Just letting you know I am so happy with my soap cutter. It has turned my wonky hand cut bars of soap to a uniform product and my soaps now look very professional. Thank you so much. Darlene 9 August 2008
THANK YOU ONCE AGAIN FOR FAST AND EXCELLANT SERVICE! Have a great day! Chris 21 October 2008.
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