Our Policies

By Asking us to Process your order, you are agreeing to abide by the terms outlined on this page.

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Pricing Policies

ALL OUR PRICES LISTED ON THE WEBSITE INCLUDE GST and we hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders.

Wholesale Pricing & Discount Pricing Requests

We offer wholesale pricing to crafters, schools and business customers.  Our minimum order is $40.00 and all products that have an applicable wholesale price break are shown on the website, just drop down the arrow to view.  You achieve the most discount by purchasing the largest size of product/ingredient.  In order to offer the best pricing to to all customers our pricing structure offers a wide range of sizes and prices so you can obtain the best price we can offer.

If the size you require is already listed on the website (ie 20kg) then no further discount is available on this item. Multiples of the largest size listed may achieve further discounts unless stated otherwise.  Please note, we do not wholesale our kits.

Aussie Soap Supplies reserves the right to adjust as necessary any listed price at any time in response to raw material price increases or freight price changes.

Special Orders

We are the Australian Distributor for Bramble Berry Soapmaking products, however we do not stock their whole range. If you require something not already stocked by us, we may be able to place a special order with Bramble Berry for inclusion in our next shipment (non refundable deposit is required). Items ordered may take several months to arrive if your item has "missed the pallet". A small fee applies and pricing is calculated on receipt of currency conversion for the shipment. We suggest ordering direct if you are in a hurry for the item/s.

MSDS (SDS) and Documentation Requests

Aussie Soap Supplies provides Material Safety Data Sheets and technical documentation for commercial ingredient sales upon request at no charge.  If purchasing small, retail quantities of ingredients, there is a documentation charge per item to cover the labour involved in providing these.  Minimum commercial sizes vary according to product (for example 250ml Almond, 100ml Essential, 1 litre Floral Water - these are not commercial sizes). Currently the cost is $5.00 per document which will be invoiced with the goods and payment in full is required prior to shipment. 

Why?  The overwhelming number of requests for documentation over the last few years has meant we need introduce this fee.  Note:  Worksafe Australia have advised that MSDS are not legally required to be supplied unless a bulk handling risk is evident.  Aussie Soap Supplies provides Material Safety Data Sheets and technical documentation for commercial ingredient sales upon request at no charge.  If purchasing small, retail quantities of ingredients, there is a documentation charge per item to cover the labour involved in providing these.  Minimum commercial sizes vary according to product (for example 250ml Almond, 100ml Essential, 1 litre Floral Water, 1kg Beeswax, 1 litre Liquid Soap etc - these are not commercial sizes).

For Bramble Berry lines, all their fragrances and many other items have MSDS freely available to download from their website.  Please visit www.brambleberry.com and download from there.

Postal/Freight Options

We offer the following options for shipment your order, but we will always choose the most economical unless you request otherwise.

Our Freight Contract expires at the end of July each year, and we are advised of the new pricing schedules on the first business day after the increase of new rates. Current rates were amended on July 1, 2015.  The checkout can be used for a postage quote from August 2014, simply add your goods to the trolley and check the freight before submitting your order. 

If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay.  If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away. 

If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.

If paying by PayPal, this is NOT immediate.  It can take up to TWO WORKING DAYS for the funds to be received by us.

From January 2008 please note that there is a $5.00 Charge for each Express Post Satchel packed due to the extra time involved in packing Satchels safely and expediting your order in the queue.

If choosing Express Post, whilst every care is taken, we cannot insure satchels against loss or damage and therefore by requesting Express Post you are confirming that any resulting damage or loss is not recoverable from us.  Some items are not able to ve shipped Express Post and these will be deleted and you will be advised regarding this.

Please Note:  Currently all shipping of Sodium Hydroxide or Potassium Hydroxide has been suspended. We are sorry we cannot ship this to you. These goods can still be collected direct from us.

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Delivery Times

We aim to ship your order within 48 hours of receiving notification of payment. Please be mindful that from August to December, this time may increase due to the volume of orders. We will notify you via email if there are any expected delays or please check the front of the website.

Shipping Method Max Weight Perth Transit
Time
Rest of Australia
Transit Time
        Australia Post Surface
       Mail (Signature required)
up to 20kg 1-2 days 3-10 business days
Allow extra time for remote areas
 
     
   Australia Post Express Satchels 3 or 5kg
Satchel
1 day 1-3 days
Depending on distance from City Centre
       

Remember to include our 24-48 hour turnaround time in your delivery calculation.

If you need a RUSH order, PLEASE PLACE YOUR ORDER VIA THE WEBSITE AND THEN call us on
(08) 9337 6446 to arrange urgent shipping.

The table above gives APPROXIMATE times as it does take longer to reach far North Queensland than it does for parcels to arrive in Adelaide.

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Payment Options

We do not offer credit accounts to our customers and require payment prior to shipment of goods.

Sorry, we DO NOT accept cheques at all.

Direct Deposit

Our preferred method of payment is directly into our Bank Account at the National Australia Bank.

If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay.  If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away.   Do add us to your "safe senders" list so that our emails to pass through your spam filter.

Credit Card

We accept either Visa or Mastercard.  If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.

From June 30, 2008, the fee free Credit Card minimum purchase excluding freight, is $60.00.

We can accept payments via Credit Cards for orders under $60.00, however a $2.00 Small Order Service Fee applies.

We do not collect your Credit Card details on our site, you will be transferred to E Way - this means it is safe for you to enter your details via their website.

However, if you wish to send these details separately, FOR YOUR SECURITY DO NOT SEND CREDIT CARD DETAILS VIA EMAIL. Please quote your Order Number and Name, when phoning (08) 9337 6446 or you can fax this through. We request this be done as soon as possible after placing your order to expedite shipment. We will link your order to your Credit Card details and then process it.

Credit Card Details and Declined Cards:  We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details.  Cards being declined are often due to to customers accidentally entering the incorrect expiry.  We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.

You may also request us to safely store your details for your future orders by using the form below.

PayPal

If paying by PayPal, this is NOT always immediate.  It can take up to TWO WORKING DAYS for the funds to be received by us.
After submitting your order you will be re-directed to PayPal's website where you then authorise the payment to us and complete your ordering proccess.  Please note there are surcharges on PayPal orders - it is noted on your order prior to checking out.  To avoid this you are welcome to use Direct Deposit.

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Credit Card Authority

If you prefer us to hold a hard copy of your Credit Card details, please print off this Credit Card Authority form and Fax or Post to us.

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Money Orders

We are happy to accept money orders from our customers.  Once you have been advised of the freight costs, these can be sent to:

Aussie Soap Supplies
PO Box 165
PALMYRA WA 6957

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Minimum Order - Within Australia

From June 30, 2008 a minimum purchase of $40.00, excluding freight, applies for all postal/mail orders within Australia (all prices include GST). This does not apply to orders placed for collection.

For International Orders the Minimum is AU$100.00 exc GST and freight (from July 2008) - please see below for further information regarding costs. However, if you are having a friend within Australia ship the order to you overseas the minimum is only $40.00 as your order is treated as a domestic order.

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How to place an Order

We offer the following ordering options for your convenience

Online Shop The fastest and easiest way of placing your order is through our shopping trolley. This will provide both of us with a written copy of the order, thereby eliminating errors and misunderstandings. Please note, there are drop down arrows so that you can view larger sizes and volume pricing options.

Our website offers a "Saved Trolley" feature - this means you can place items in the trolley and this will be held there for up to 60 days before they are automatically cleared from your trolley.

To use our shopping trolley
1. Click the link on the toolbar of the product section
2. Click the item for more info on the product suc h as sizing and pricing
3. Drop down the arrow to choose the size/number of items
4. Click "add to trolley"
5. Click "Check Out"

Telephone
We can accept telephone orders for 6 items or less. Errors can occur in verbal orders so if at all possible, please use the online shopping trolley.
Call us during office hours WST on
(08) 9337 6446

Fax
Complete our Mail Order/Fax Order Form which you can print or download and fax this to us.

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Collection of Orders

Local customers are able to collect their orders by prior arrangement only. There is NO MINIMUM ORDER amount for orders being collected.  Please understand that we are not a retail outlet or shop, goods must be PRE-ORDERED prior to arranging collection. If you forget something, or want to "have a sniff" first, we can usually add these items to your order upon collection.

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International Orders

We do ship internationally to some countries (listed below), however due to the time involved in processing International Orders, a minimum order value of AU$100.00 excluding GST and shipping cost is required, and a Packaging and Handling fee of $15.00 will be charged.  Orders will be shipped via Insured Australia Post Mail. We require the shipment to be insured for your protection. To obtain an approximate freight quotation, you can use the Australia Post Calculator as a guide to freight charges.

Mastercard and Visa Card ONLY are accepted for International Orders.  We DO NOT accept International Drafts or Telegraphic Transfers due to the transaction fees incurred.

If you require a quote for freight, place your items in your shopping cart and select DIRECT DEPOSIT, DO NOT PAY ONLINE.   Then request a quote in the comments section and we will contact you via email.  Our shipping contract does not cover international destinations.  If you wish to proceed, you can "re-order" through you account and proceed with Credit Card payment.

Shipping times vary according to the destination and time of year, it is usually around 2 weeks once it leaves our premises.  Any Quarantine, Duties, Tax or Customs Fees are the responsibility of the recipient.  This varies from country to country.  The fees can be quite high. 

We ship to these Countries via Australia Post Airmail.

Christmas Island, Indonesia, Malaysia, New Zealand, Norfolk Island, Papua New Guinea, and Singapore

For larger orders requiring sea freight, you will need to arrange your own carrier.

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Additions to Orders

Depending on how far your order has progressed, we may be able to add to your order. However, once your order is sealed or packed we are unable to add additional items. We may have to treat the new items as a new order, pack these in a separate box, and charge separate postal rates for the additional items. We cannot unpack a box that's already properly packed to add new items to the order.  We will of course endeavour to include an item if the order has not been packed. We usually ship within 24 hours of receiving payment, often sooner than this. We thank you for your understanding.

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Out of Stock Items

Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items.  We will mark these items on the Website as soon as we are aware of this.  We will NOT process your order until we have been in contact with you via email and asked what you would like to do.  As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed.  You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.

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Processing Times

Your parcel will usually leave our premises within 2 working days of you placing your order and receiving your payment. However, orders are often shipped sooner than this. If not, we will contact you via email to let you know of any delay.

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No Packaging and Handling Charges

You still pay no packaging or handling charges, as this is part of the service we offer to customers. We are currently able to source recycled packaging materials and whilst this continues there will be no change to our policy.

From January 2008 please note that there is a $5.00 Charge for each Express Satchel or Toll Overnight Satchel packed due to the extra time involved in packing Satchels safely and expediting your order in the queue.

If choosing Express Satchel delivery, whilst every care is taken, we cannot insure these satchels against loss or damage, and require your confirmation that you understand we are not responsible for any damage or loss if your order ships in a Satchel.

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Quality of Our Products

We take every care to ensure what we sell is of a high quality. We make every effort to place a full and accurate description and/or graphic on the website, but if you feel there is a problem, please contact us immediately you receive your order or within 2 working days.

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Return Policy

Due to the nature of most of our products, we regret we cannot accept return of goods.  As we cannot ensure that fragrances and perishable products have not been opened, these are not returnable. Faulty goods are replaced as per Australian Consumer Law.  No goods will be accepted for refund or replacement without prior communication. Goods must be received in the original condition in which they shipped - this means they must be re-packed using the packaging materials supplied originally. There is a restocking fee applicable.

PLEASE NOTE:  We URGE you to purchase the smallest size of product available on the site to complete your own stability testing.  If you order in bulk, and decide the product/packaging is not suitable for your needs there is a 15% restocking fee applicable to UN-USED packaging returned in it's original condition.  It is your responsibility to ensure the packaging is suitable for your products, therefore there is no return on bulk sizes of un-trialled packaging.  There is a 4 week time limit on contacting us with any concerns regarding returns, and we WILL NOT ACCEPT ANY RETURNS THAT HAVE DO NOT HAVE "AUSSIE SOAP SUPPLIES GOODS RETURN NOTIFICATION SLIP" attached to them.

We regret we are currently unable to supply Sniffies due to time constraints.  There is NO return of any fragrances or essential oils due to the nature of the product whether these have been opened or unopened. 

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Copyright

All material and content on this site is the exclusive property of Aussie Soap Supplies (Unless otherwise credited) and is protected by Australian and International copyright and other intellectual property laws.

The copyrighted material and content within this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Aussie Soap Supplies®.

Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law.

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Postal Address

Aussie Soap Supplies
PO Box 165
PALMYRA WA 6957

Unit 2, 26 Bowen Street, Kardinya, 6163, Western Australia

ABN: 48 257 900 509

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Privacy Statement

We regard your privacy as an important part of our relationship with you, our customer. Your personal details are treated as confidential and will never be shared or sold to any third party or organisation. We no longer personally handle your Credit Card details at any point, this information is encrypted and lodged on the eWAY Payment Gateway.

When you Register to use our Shopping system you must first complete the registration form and create a username and password. During registration you are required to give your personal contact information (such as name and Email address etc). We use this information to contact you regarding your order and to ship your parcel.

Storage of Your Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our website, this information is encrypted using secure socket layer technology (SSL).

Testimonials

We post customer testimonials on our website which contain first name and Surname initial only so that you are not personally identifiable such as the customer's surname. If at any time you wish to have your comment removed from the site, simply email us and your comment will be removed.

Legal Statement

We reserve the right to disclose your personal information as required by law and if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Business.

If you have any questions about security on our Website, you can email us via the Contact Us page.

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Email

If you wish to have us contact you by Email, please allow our address through your Spam Filter:
david@aussiesoapsupplies.com.au

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Catalogue

We do not offer a printed catalogue. We have a complete list of available products from the link on the Home Page of our website. If you are having trouble finding the item, we have a website search engine located at the top of the left hand tool bar to assist you.

All specials and stock levels are maintained on the website so that they are kept up to date.

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Why Bramble Berry?

You may not have heard of Bramble Berry, our Team partners. We had the pleasure of being accepted as Bramble Berry's first International Distributor in 2002.

Brambleberry

The main reason for choosing an alliance with Bramble Berry are their quality, dependable products and outstanding customer service, as well as the fact they are leaders in the field of soap making fragrances. Bramble Berry produce completely dependable fragrances, with a full description of their characteristics and usage tips.

After nearly a decade of frustration and finding our retail customers were demanding the sophisticated soap fragrances they could purchase overseas, we decided to link up with Bramble Berry, whose reliable and delicious fragrances we had been using for a long time in our own retail soaps.

Both Bramble Berry and ourselves are committed to personally testing all our Fragrant Oils. Bramble Berry have two independent tests for each fragrance (so a total of 3 tests prior to making it to their shelves). Less than .05% of all fragrances Bramble Berry test make it to their catalogue. If you use one of our Fragrances and cannot get it to work in your recipe, we'd like to hear about it so we can work with you to ensure a successful soap on the next batch!

Anne-Marie and Norman are a delight to do business with and we look forward to a long and rewarding business relationship.

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