By Asking us to Process your order, you are agreeing to abide by the terms outlined on this page.
Pricing Policies
ALL OUR PRICES LISTED ON THE WEBSITE INCLUDE GST and we hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders.Wholesale Pricing & Discount Pricing Requests
Wholesale pricing is achieved by purchasing large volumes of individual items. If the size you require is already listed on the website (ie 20kg) then no further discount is available on this item. Multiples of the largest size listed may achieve further discounts unless stated otherwise.Aussie Soap Supplies reserves the right to adjust as necessary any listed price at any time in response to raw material price increases or freight price changes.
Special Orders
We are the Australian Distributor for Bramble Berry Soapmaking products, however we do not stock their whole range. If you require something not already stocked by us, we may be able to place a special order with Bramble Berry for inclusion in our next shipment. Items ordered may take several months to arrive if your item has "missed the pallet". A small fee applies and pricing is calculated on receipt of currency conversion for the shipment. We suggest ordering direct if you are in a hurry for the item/s.Postal/Freight Options
We offer several options for shipment your order, but we will always choose the most economical unless you request otherwise.
Freight Contracts expire 30th June each year, and we are advised the first week in July of the new Rates. Current rates were amended on July 6, 2009.
Upon receipt of your order if you are paying via Direct Deposit, we will EMAIL you to advise the cost of the freight option you have chosen. If paying via Credit Card, we choose the most economical option and ship your order within 48 hours (weekdays).
You will find Postage and freight Options on the Check Out page so that you can indicate which service you wish to use.
From January 2008 please note that there is a $5.00 Charge for each Express Satchel or Toll Overnight Satchel packed due to the extra time involved in packing Satchels safely and expediting your order in the queue.
If choosing Satchel delivery, whilst every care is taken, we cannot insure these satchels against loss or damage, and require your confirmation that you understand we are not responsible for any damage or loss if your order ships in a Satchel.
Please Note: Currently all shipping of Sodium Hydroxide or Potassium Hydroxide has been suspended except within Western Australia. We are sorry we cannot ship this to you. These goods can still be collected direct from us.
Delivery Times
We aim to ship your order out within 48 hours of receiving notification of payment. Please be mindful that from August to December, this time may increase due to the volume of orders. We will notify you via email if there are any expected delays or please check the front of the website.TT = Transit Time
| Shipping Method | Max Weight | Perth TT | Rest of Australia TT |
|
Australia Post Surface
Registered Mail |
up to 20kg | 1-2 days |
3-10 business days
Allow extra time for remote areas |
| Fastways Courier Road Freight | up to 25kg | 1-2 days |
2-14 business days
Allow extra time for remote areas |
| Australia Post Express Satchels |
3 or 5kg
Satchel |
1 day |
1-3 days
Depending on distance from City Centre |
| Toll Ipec Overnight Satchels | 3 or 5kg Satchels | 1 day |
Next day by 3pm Major Centres
Allow extra time for remote areas |
Remember to include our 24-48 hour turnaround time in your delivery calculation. If you need a RUSH order, PLEASE PLACE YOUR ORDER VIA THE WEBSITE AND THEN call us on (08) 9339 1885 to arrange urgent shipping.
|
The table above gives APPROXIMATE times as it does take longer to reach far North Queensland than it does for parcels to arrive in Adelaide.
Payment Options
We do not offer credit accounts to our customers and require payment prior to shipment of goods.Direct Deposit
Our preferred method of payment is directly into our Bank Account at the National Australia Bank.We will email you the account details when we respond to your order with your freight cost (so please arrange for our emails to pass through your spam filter)
Credit Card
We accept either Visa or Mastercard.From June 30, 2008, the fee free Credit Card minimum purchase excluding freight, is $60.00.
We can accept payments via Credit Cards for orders under $60.00, however a $4.00 Service Fee applies.
We use a SECURE SERVER - this means it is safe for you to enter your details via the website.
However, if you wish to send these details separately, FOR YOUR SECURITY DO NOT SEND CREDIT CARD DETAILS VIA EMAIL. Please quote your Order Number and Name, when phoning or faxing (08) 9339 7947. We request this be done as soon as possible after placing your order to expedite shipment. We will link your order to your Credit Card details and then process it.
Credit Card Details and Declined Cards: We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details. Cards being declined are often due to to customers accidentally entering the incorrect expiry. We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.
You may also request us to safely store your details for your future orders by using the form below.
Credit Card Authority
If you prefer us to hold a hard copy of your Credit Card details, please print off this Credit Card Authority form and Fax or Post to us.
Money Orders
We are happy to accept money orders from our customers.Once you have been advised of the freight costs, these can be sent to:
Aussie Soap Supplies
PO Box 165
PALMYRA WA 6957
Minimum Order - Within Australia
From June 30, 2008 a minimum purchase of $40.00, excluding freight, applies for all postal/mail orders within Australia (all prices include GST). This does not apply to personal shoppers.
For International Orders the Minimum is AU$150.00 (from July 2008) - please see below for further information regarding costs.
How to place an Order
We offer the following ordering options for your convenienceOnline Shop The fastest and easiest way of placing your order is through our shopping trolley. This will provide both of us with a written copy of the order, thereby eliminating errors and misunderstandings. Please note, there are drop down arrows so that you can view larger sizes and volume pricing options.
To use our shopping trolley
1. Click the link on the toolbar
2. Click for more info on the product
3. Drop down the arrow to choose the size/number of items
4. Click "add to trolley"
5. Click "Check Out"
Telephone
Call us during office hours on
(08) 9339 1885
Fax
Complete our Mail Order/Fax Order Form which you can print or download and fax to
(08) 9339 7947
Personal Shoppers/Collection of Orders
Local customers are able to collect their orders by prior arrangement only. There is NO MINIMUM ORDER amount for personal shoppers. We would appreciate it if you advise us your known requirements PRIOR to arrival, and then your goods can be packed ready for you. If you forget something, or want to "have a sniff" first, we can add these items to your order upon collection.We would like to prepare your order prior to your arrival if possible, so that you can avoid having to wait too long – you can of course change items or add to your order once here.
International Orders
We do ship internationally to some countries (listed below), however due to the time involved in processing International Orders, a minimum order value of AU$150.00 excluding shipping cost is required, and a Packaging and Handling fee of $15.00 will be charged. Orders will be shipped via Insured Australia Post Mail. We require the shipment to be insured for your protection. To obtain an approximate freight quotation, you can use the Australia Post Calculator as a guide to freight charges.
We ship to these Countries via Australia Post Airmail.
Christmas Island, Indonesia, Malaysia, New Zealand, Norfolk Island, Papua New Guinea, and Singapore
For larger orders requiring sea freight, you will need to arrange your own carrier.
Additions to Orders
Depending on how far your order has progressed, we may be able to add to your order - for personal shoppers this is not usually a problem. However, for mail order, once sealed, or packed, we are usually unable to add additional items. We may have to treat the new items as a new order, pack these in a separate box, and charge separate postal rates for the additional items. We cannot unpack a box that's already properly packed to add new items to the order. We will of course endeavour to include an item if the order has not been packed. We usually ship within 24 hours of receiving payment, often sooner than this. We thank you for your understanding.Out of Stock Items
Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items. We will mark these items on the Website as soon as we are aware of this. We will NOT process your order until we have been in contact with you via email and asked what you would like to do. As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed. You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.Processing Times
Your parcel will usually leave our premises within 2 working days of you placing your order and receiving your payment. However, orders are often shipped sooner than this. If not, we will contact you via email to let you know of any delay.No Packaging and Handling Charges
You still pay no packaging or handling charges, as this is our gift to you. We are currently able to source recycled packaging materials and whilst this continues there will be no change to our policy.From January 2008 please note that there is a $5.00 Charge for each Express Satchel or Toll Overnight Satchel packed due to the extra time involved in packing Satchels safely and expediting your order in the queue.
If choosing Satchel delivery, whilst every care is taken, we cannot insure these satchels against loss or damage, and require your confirmation that you understand we are not responsible for any damage or loss if your order ships in a Satchel.
Quality of Our Products
We take every care to ensure what we sell is of a high quality. We make every effort to place a full and accurate description and/or graphic on the website, but if you feel there is a problem, please contact us immediately you receive your order or within 2 working days.Return Policy
Due to the nature of most of our products, we regret we cannot accept return of goods. As we cannot ensure that fragrances and perishable products have not been opened, these are not returnable.We regret we are currently unable to supply Sniffies due to time constraints.
Copyright
All material and content on this site is the exclusive property of Aussie Soap Supplies (Unless otherwise credited) and is protected by Australian and International copyright and other intellectual property laws.
The copyrighted material and content within this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Aussie Soap Supplies.
Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law.
Postal Address
Aussie Soap Supplies
PO Box 165
PALMYRA WA 6957
david@aussiesoapsupplies.com.au
Catalogue
We do not offer a printed catalogue at this time. We have a complete list of available products from the link on the Home Page of our website. If you are having trouble finding the item, we have a website search engine located at the top of the left hand tool bar to assist you.All specials and stock levels are maintained on the website so that they are always up to date.
Why Bramble Berry?
You may not have heard of Bramble Berry, our Team partners. We had the pleasure of being accepted as Bramble Berry's first International Distributor in 2002.
The main reason for choosing an alliance with Bramble Berry are their quality, dependable products and outstanding customer service, as well as the fact they are leaders in the field of soap making fragrances. Bramble Berry produce completely dependable fragrances, with a full description of their characteristics and usage tips.
After nearly a decade of frustration and finding our retail customers were demanding the sophisticated soap fragrances they could purchase overseas, we decided to link up with Bramble Berry, whose reliable and delicious fragrances we had been using for a long time in our own retail soaps.
Both Bramble Berry and ourselves are committed to personally testing all our Fragrant Oils. Bramble Berry have two independent tests for each fragrance (so a total of 3 tests prior to making it to their shelves). Less than .05% of all fragrances Bramble Berry test make it to their catalogue. If you use one of our Fragrances and cannot get it to work in your recipe, we'd like to hear about it so we can work with you to ensure a successful soap on the next batch!
Anne-Marie and Norman are a delight to do business with and we look forward to a long and rewarding business relationship.
